Our Responsibility To You

You will be greeted courteously
You have a right to confidentiality
You have the right to see your medical records subject to the limitation of the law
You will be seen the same day if your problem is urgent
You will be seen by your own doctor whenever possible
You will be informed if there will be a delay of more than 20 minutes for your appointment
You will be referred to a consultant when your GP thinks it necessary
You will be given the result of any test or investigation on request or at your next appointment
Your repeat prescription will be ready or for collection 24 hours after your request
Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly

Your responsibility to us

Please treat all surgery staff with the same respect – we are all just doing our job
Do not ask for information about anyone other than yourself
Tell us of any change of name or address, so that our records are accurate
Only request an urgent appointment if appropriate. Home visits should only be requested if you are too ill to attend surgery, and night visits should be for emergencies only – the Doctor On-Call will be at work as usual the next day
Please book a double appointment if you need to discuss multiple problems with the Doctor
Please cancel your appointment if you are unable to attend
Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
You will be advised of the usual length of time to wait
Use the tear off slip to request your repeat prescription whenever possible.
Please attend for review, when asked, before your next prescription is due
Do let us know whenever you feel we have not met our responsibilities to you
We would, of course, be pleased to hear when you feel praise is due as well