Dear Staff,

We would like to invite you to contribute to the surgery business plan 2018-2021, by completing a short survey about your working life here.

There will be a survey later in the spring, in which you will have the opportunity to give feedback about individual doctors, but for now, we are keen to learn about your experiences and ideas on what is currently happening in the surgery, and how you think the surgery could be improved. If you were a partner in this practice what would you do that is not currently being done?

You are free to be anonymous in answering this survey.

(The building plans mentioned in the survey are available here)

Staff Survey 2018

Core Values

 

Staffing

Premises

The practice is awaiting the outcome of a bid to increase in size, using the cellars to create 2 new consulting rooms, a shower, and new entrance. This is to enable a GP registrar to begin training here, and gives the opportunity for services to our patients to expand. The architectural plans are enclosed at the end of this survey for you to review and comment on.
Eg improved bathroom facilities, new equipment, outside space for staff.

Information Technology

During the period of our last business plan 2015-2018, there have been several ways in which IT has been incorporated into our way of working, eg. Move towards electronic referrals, tasks to/from primary care team members (physio’s, district nurses, etc), the Birthday Project for medication and chronic disease reviews, travel forms to complete on the practice website.

Patient services/service development

Profitability

There is always change in how primary care is funded, and we are experiencing a reduction in income from changing contracts with NHS England.

Management

 
 
 
 

Patient Participation Group

Neighbourhoods: Working together with other practices

We are part of a neighbourhood with several local practices: Rustlings Road Surgery, Greystones Medical Centre, The Hollies Medical Centre and Falkland House Surgery. At the moment we have a very loose connection but over the next few years we are likely to be working together more closely to provide improved and more efficient care for our patients.

Any other comments